Help Desk Analyst

We are seeking a Help Desk Analyst to join our dynamic team and provide exceptional technical support to our clients. The ideal candidate will have a strong background in help desk support combined with basic Quality Assurance (QA) testing skills.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in providing help desk support in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Basic understanding of Quality Assurance principles and methodologies.
• Familiarity with software testing tools and techniques is a plus.
• Excellent communication and interpersonal skills.
• Ability to write user guides, manuals and standard operating procedures (SOP).
• Ability to work effectively both independently and as part of a team.
• Customer-focused attitude with a passion for delivering exceptional support experiences.

 

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.