DXC Technology Houston, TX, USA
Sep 23, 2018Full time
Solution Architect III (Remote US based candidates can be considered) DXC Technology’s Office of the CIO is reshaping how technology services are delivered to employees. Join our team to help drive the change toward an employee experience that DXC customers will want to emulate! Responsibilities: Apply marketing communications thinking and planning, expert writing and editing skills, graphic design skills, project management expertise and knowledge of audiences and vehicles to drive successful deployment of end-user services, such as collaboration tools and self-service IT help, to DXC employees. Translate technical information to end users in a way that makes sense to them. Research and provide recommendations on trends in the end-user services space, (e.g., mobility, collaboration). Partner with DXC’s Offering team on efforts such as the automated IT support ChatBot. Oversee the work of DXC’s Delivery team for IT self-help portal content updates and email messaging. Increase usage of end-user tools that will drive higher productivity, such as Microsoft Teams. Ensure that plans are aligned to the direction of the organization's strategy and facilitate stakeholder decision making. Establish and track success measures for IT service deployments. Proactively identify new opportunities with partners as IT services are changed or new services are deployed. Manage business planning activities and priority projects, across multiple subject areas. Have a direct impact on the employee experience of more than one hundred thousand people! Education and Experience Required: Bachelor of Arts Degree or Bachelor of Science Degree in Computer. Science, Communications, or Marketing; or equivalent experience. 5-8 years’ experience in technical and professional communications and/or user experience design. Technical and/or solution experience in the IT industry. 2-5 years’ experience in project/program management. Knowledge and Skills: Technical/Solution Expertise and knowledge in the online space (e.g., user experience, social, web, search, privacy, etc.), including trends and technologies. Exceptional data and metrics analysis, writing, editing and graphic design skills required. Experience building and executing communication strategies. Excellent project/program management and facilitation skills. Excellent interpersonal skills; values and facilitates teamwork. Creative and passionate about leading employee-facing experiences and programs. Works effectively with multiple levels of management and in matrixed, global project teams. Strong customer focus and ability to drive customer-centric solutions. Able to effectively communicate complex subjects in simple ways using tools such as PowerPoint, Word, SharePoint and web publishing tools like Adobe Experience Manager. Knowledge of web design, HTML, CSS a plus. Ongoing Development Development through continuous learning, peer group interactions. Fulfills required training.