Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters.
Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.
Installs, tests, upgrades and configures system files and services to enhance performance.
Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, or related field preferred
Two or more years of experience with computer systems or networking
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
Summary : Installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment.
Basic Qualifications Description Bachelor's degree or equivalent combination of education and experience
Work Environment Office environment May require on-call, shift, weekend and evening work
Good organization skills to balance and prioritize work
Analytical and problem solving skills to troubleshoot systems problems
Communication skills for to communicate with support personnel, customers, and managers
Ability to work independently and as part of a team
About DXC Technology
DXC Technology helps clients harness the power of innovation to thrive on change. For more than 60 years, we have successfully guided the world’s largest enterprises and government agencies through successful change cycles.
We take pride in our technology independence and our role as a trusted advisor. Our deep experience gives us a clear and confident vision to help clients navigate the future.
As the world’s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations — creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world’s best corporate citizens.
We have 150,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.