Monitor systems and identify performance issues reactively.
Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.
Works within strict time scales and elevates incidents within defined time windows.
Ability to identify incident trends in order to elevate incidents in accordance with standard protocols.
Execute scripted change management activities as approved and documented.
Perform routine installations, configurations per standard protocols.
Assemble and integrate system/product.
Perform routine maintenance. May include performing tape/backup operations
Understands the impact of operations delivery on the customer's business.
Contribute to team's ability to meet target goals.
Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Work effectively in a multicultural environment.
Respond to common service, product, technical, and customer-relations questions
Work with local teammates and virtual team members
Education and Experience Required:
High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.
May hold entry level certification(s) in field of work.
Typically, 2-4 years of working experience in related fields.
Knowledge and Skills:
Able to demonstrate knowledge of corporate organization, job and policies.
Working knowledge of administration or technical skills/knowledge in relevant areas.
Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems.
Basic understanding of high availability system environments, if applicable.
Understand and begin to apply basic project management skills.
Proficient in professional oral, written and telephone communication skills.
Ability to build and maintain ongoing relationships with customers, peers, and support partners.
Able to understand typical Customer system environments with associated business needs.
Ability to work in a team environment, which may be local, global, virtual, or multi- functional.
Demonstrate good teamwork with peers.
About DXC Technology
DXC Technology helps clients harness the power of innovation to thrive on change. For more than 60 years, we have successfully guided the world’s largest enterprises and government agencies through successful change cycles.
We take pride in our technology independence and our role as a trusted advisor. Our deep experience gives us a clear and confident vision to help clients navigate the future.
As the world’s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations — creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world’s best corporate citizens.
We have 150,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.