Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites.
Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s).
Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
Monitors processes and resolves participant issues; escalates as appropriate.
Help Desk Lead Experience
Experience with Service Now or Magic
Experience with SLA's
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, information technology, computer science or related field preferred
Three or more years of business process outsourcing, consulting or systems implementation experience
Experience working with business processes
Experience working with information technology applications and infrastructure
Organizational and time management skills
Communication, presentation and facilitation skills
Ability to conceptualize, develop and apply business and management consulting applications and services
Ability to assess clients' business and identify improvement opportunities
Willingness to travel
About DXC Technology
DXC Technology helps clients harness the power of innovation to thrive on change. For more than 60 years, we have successfully guided the world’s largest enterprises and government agencies through successful change cycles.
We take pride in our technology independence and our role as a trusted advisor. Our deep experience gives us a clear and confident vision to help clients navigate the future.
As the world’s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations — creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world’s best corporate citizens.
We have 150,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.