Help Desk Lead - Overland Park, KS

  • DXC Technology
  • Overland Park, KS, USA
  • May 18, 2018
Full time

Job Description

Job Description:

Essential Job Functions

  • Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites.
  • Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s).
  • Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
  • Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
  • Monitors processes and resolves participant issues; escalates as appropriate.

Basic Qualifications
  • Help Desk Lead Experience
  • Experience with Service Now or Magic
  • Experience with SLA's
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, information technology, computer science or related field preferred
  • Three or more years of business process outsourcing, consulting or systems implementation experience
  • Experience working with business processes
  • Experience working with information technology applications and infrastructure

Other Qualifications
  • Organizational and time management skills
  • Communication, presentation and facilitation skills
  • Ability to conceptualize, develop and apply business and management consulting applications and services
  • Ability to assess clients' business and identify improvement opportunities
  • Willingness to travel