Call Center Representative

  • DXC Technology
  • Madison, WI, USA
  • Nov 21, 2018
Full time Other

Job Description

The Provider/Member Call Center Representative will provide expertise on insurance and healthcare over the phone. Responds to provider and member inquiries in a timely manner. Assist with insurance policy by obtaining client information, answering benefits inquiries and maintaining database.

Key Responsibilities:

Primary responsibilities of the Provider/Member Call Center Representative include servicing customer’s by determining requirements, answering inquiries, resolving problems, fulfilling callers request; maintaining database. This includes accurate and timely documentation and follow up as needed.

  • Participates productively as a member of a team.
  • Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.
  • Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Complies with contract requirements, business unit rules and related and legal regulations.

 Skills and Qualifications:

  • Prior office or clerical experience.
  • Ability to follow written policies and procedures.
  • Good written and verbal communication skills, including professional telephone skills.
  • Self-motivated, independent worker with strong time management skills.
  • Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.