Application Support Analyst

Posted 3 weeks ago by Robert Half
Pine Brook, NJ
Application ends: March 1, 2023
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Job Description


Major Duties/Responsibilities:

• Respond to application support requests and provide functional, technical support (Tiers 1 and 2) and train ERP end-users when needed

• Pro-actively triage data issues, process issues and application errors to optimize system performance

• Liaise with business users to define needs and prioritize business related issues associated with ERP

• Write customized programs and scripts, as well as configure ERP applications

• Develop user-friendly functionalities and interfaces

• Install ERP software and ensure seamless integration with IT systems

• Prepare development progress updates and document ERP processes

• Escalate to manager when system issue or problem cannot be resolved

• Keep abreast of the latest ERP upgrades and offerings

• Adhere to company policies and industry regulations


Required Skills/Abilities:

• Knowledge of any of the following modules: Order to Cash, Quote to Order and/or Supply Chain

• Proficient in Structured Query Language (SQL) or PL/SQL

• Basic skills on Cloud (SaaS, PaaS)

• Advanced MS Office skills and experience in Microsoft Excel programming

• Strong analytical and problem-solving skills

• Great organizational and time management skills

• Exceptional interpersonal, collaboration, and communication skills

• Excellent analytical and problem-solving skills. Certification in Oracle SaaS ERP or SAP ERP business process integration a plus

• Understanding of website scripts such as JavaScript, XML, JSON a plus

Education and Experience:

• Bachelor’s degree in Computer Science, Management Information Systems, or any other related fields preferred

• At least 2 years’ experience in an ERP support related position required

• A background in business administration, project management, or a related field a plus

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