Application Support Analyst

Posted 3 weeks ago by Robert Half
Pine Brook, NJ
Application ends: March 1, 2023
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Job Description

Description

Major Duties/Responsibilities:

• Respond to application support requests and provide functional, technical support (Tiers 1 and 2) and train ERP end-users when needed

• Pro-actively triage data issues, process issues and application errors to optimize system performance

• Liaise with business users to define needs and prioritize business related issues associated with ERP

• Write customized programs and scripts, as well as configure ERP applications

• Develop user-friendly functionalities and interfaces

• Install ERP software and ensure seamless integration with IT systems

• Prepare development progress updates and document ERP processes

• Escalate to manager when system issue or problem cannot be resolved

• Keep abreast of the latest ERP upgrades and offerings

• Adhere to company policies and industry regulations

Requirements

Required Skills/Abilities:

• Knowledge of any of the following modules: Order to Cash, Quote to Order and/or Supply Chain

• Proficient in Structured Query Language (SQL) or PL/SQL

• Basic skills on Cloud (SaaS, PaaS)

• Advanced MS Office skills and experience in Microsoft Excel programming

• Strong analytical and problem-solving skills

• Great organizational and time management skills

• Exceptional interpersonal, collaboration, and communication skills

• Excellent analytical and problem-solving skills. Certification in Oracle SaaS ERP or SAP ERP business process integration a plus

• Understanding of website scripts such as JavaScript, XML, JSON a plus

Education and Experience:

• Bachelor’s degree in Computer Science, Management Information Systems, or any other related fields preferred

• At least 2 years’ experience in an ERP support related position required

• A background in business administration, project management, or a related field a plus

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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