Business Systems Analyst

Posted 5 days ago by Robert Half
Oklahoma City, OK
Application ends: December 29, 2022
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Job Description

Description

Sr Business Systems Analyst

Demonstrated experience in a customer facing support role.

Resolves product issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and documenting the best solution to solve the problem, expediting and following up to ensure resolution.

Analyze and document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologies

Identify, write and publish Support Knowledge Articles

Elicit, communicate and manage requirements

Working knowledge of business areas supported to help identify system solutions that encompass people, processes and technology

Perform gap analysis and feasibility assessment of solutions in order to make recommendations

Understand integration points between internal and external systems

Understand and ensure that quality standards are met relevant to documentation and solution delivery – complete solution specifications and integration mapping documents

Work with technical resources to deliver solutions, troubleshoot issues and identify opportunities for improvement, including error handling and monitoring

Creation and execution of test plans and scripts in support of solution delivery

Identify issues or potential issues and perform root cause analysis of issues to recommend resolutions

Works with team leadership to contribute to departmental goals and service level agreements

Clearly communicate work status to business leads, manager, and other stakeholders

Work on project delivery and support once solutions are in production – requires on-call work

Collaborates with other IT and business resources to understand issues, plan work and deliver solutions

Serve as liaison between relevant Truck Care operations and IT groups to facilitate identification and resolution of issues

Other duties assigned as needed

EDUCATION AND EXPERIENCE:

Education:

Bachelor’s Degree preferred

Experience:

Minimum 5 years’ experience as Business Analyst

Prefer 3 years’ experience as Senior Business Analyst in a retail setting

Skills:

Excellent verbal and written communication skills

Knowledge of various integration protocols to consume and transmit data internally and with external companies

Creative thinking and ability to quickly solve complex problems

Facilitation and communication skills, including ability to communicate with business leaders and external partners

Ability to be flexible in an ambiguous environment

Ability to work within resource and time constraints

Displays mastery of job responsibilities and works autonomously on numerous assignments of critical nature

Excellent verbal and written communication skills

Knowledge of Microsoft Suite of tools including Office, Visio, Excel, Project

Knowledge of relational databases, data warehouse models and ability to perform intermediate SQL queries

Experience in Agile methodology as a Business Analyst, Product Owner or Scrum Master

Experience with Azure Devops (ADO)

Experience with SAP

Experience with Salesforce preferred

Knowledge of Itil best practices, ITIL Foundation certification preferred

Requirements

r Business Systems Analyst

Demonstrated experience in a customer facing support role.

Resolves product issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and documenting the best solution to solve the problem, expediting and following up to ensure resolution.

Analyze and document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologies

Identify, write and publish Support Knowledge Articles

Elicit, communicate and manage requirements

Working knowledge of business areas supported to help identify system solutions that encompass people, processes and technology

Perform gap analysis and feasibility assessment of solutions in order to make recommendations

Understand integration points between internal and external systems

Understand and ensure that quality standards are met relevant to documentation and solution delivery – complete solution specifications and integration mapping documents

Work with technical resources to deliver solutions, troubleshoot issues and identify opportunities for improvement, including error handling and monitoring

Creation and execution of test plans and scripts in support of solution delivery

Identify issues or potential issues and perform root cause analysis of issues to recommend resolutions

Works with team leadership to contribute to departmental goals and service level agreements

Clearly communicate work status to business leads, manager, and other stakeholders

Work on project delivery and support once solutions are in production – requires on-call work

Collaborates with other IT and business resources to understand issues, plan work and deliver solutions

Serve as liaison between relevant Truck Care operations and IT groups to facilitate identification and resolution of issues

Other duties assigned as needed

EDUCATION AND EXPERIENCE:

Education:

Bachelor’s Degree preferred

Experience:

Minimum 5 years’ experience as Business Analyst

Prefer 3 years’ experience as Senior Business Analyst in a retail setting

Skills:

Excellent verbal and written communication skills

Knowledge of various integration protocols to consume and transmit data internally and with external companies

Creative thinking and ability to quickly solve complex problems

Facilitation and communication skills, including ability to communicate with business leaders and external partners

Ability to be flexible in an ambiguous environment

Ability to work within resource and time constraints

Displays mastery of job responsibilities and works autonomously on numerous assignments of critical nature

Excellent verbal and written communication skills

Knowledge of Microsoft Suite of tools including Office, Visio, Excel, Project

Knowledge of relational databases, data warehouse models and ability to perform intermediate SQL queries

Experience in Agile methodology as a Business Analyst, Product Owner or Scrum Master

Experience with Azure Devops (ADO)

Experience with SAP

Experience with Salesforce preferred

Knowledge of Itil best practices, ITIL Foundation certification preferred

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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