Consultant – CBO – Operations Transformation, OpenText CCM, Digital Content Advantage

Posted 3 days ago by Deloitte
Atlanta, GA
Application ends: April 29, 2023
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Job Description

Consultant, OpenText CCM, Digital Content Advantage, Operations Transformation

Help our clients navigate dynamic and disruptive markets. The solutions we provide will help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.

Work you’ll do

Consultants work within an engagement team. Key responsibilities will include:

+ Function as integrators between business needs and technology solutions, helping to create solutions to meet clients’ business needs.

+ Identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations as well as integrations.

+ Participate in setting engagement objectives and scope.

+ Develop work plans for components of an engagement.

+ Coordinate activities between work streams.

+ Configure business object declaration, document declaration, change events, FIORI BOB

+ Provide guidance to junior practitioners as they manage large, confidential, and complex data sets.

+ Develop process flows depicting pain points in the business process.

+ Conduct detailed analyses to draw conclusions and develop pertinent and insightful recommendations.

+ Design deliverable content to reflect the engagement contract.

+ Present findings and recommendations to client leadership.

• Operations Transformation Team

Our Operations Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. Our Market Offerings include Operating Model Transformation and Center for Process Bionics. Within our Digital Content Advantage practice, you will function as Subject Matter Advisor on content strategy, capabilities, technologies and vendors.

Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.



+ Bachelor’s degree from accredited university with strong undergraduate academic record

+ 3+ years’ experience in implementing Customer Communication Management systems

+ 2+ years of experience in working in OpenText StreamServe/Communication Center 16.x , Exstream 16.x products

+ Hands-on experience in developing complex forms, templates such as bills and invoices

+ Must have experience in installation and configuration of Streamserve/Exstream products

+ Must have knowledge of OpenText Archive Center, OpenText directory Services

+ Knowledge in OpenText StreamServe/Exstream administration, installations, migration, configuration and setting up connectivity between components

+ Knowledge in Docbroker Plus, Post Processor, OMR, Barcodes, Enveloping, Sorting, and Interactive objects

+ Experience in delivering output in various formats like Email, fax, pdf, archiving, AFP Post processor repository etc.

+ Strong in advanced configuration and development using various components like Control Center, Design Center, Composition Center, Archiving, Ad hoc viewer and Post processing in OpenText StreamServe/Exstream product

+ Familiarity with SAP ISU billing, FICA knowledge is advantage

+ Good knowledge of SQL queries, Database

+ Experience in additional Customer Communication products like Quadient or Smartcomm is an advantage but not mandatory

+ Willingness and ability to travel 50%

+ Must live within commuting distance to one of Deloitte’s consulting offices

+ Limited immigration sponsorship may be available


+ Basic business knowledge related to business workspaces for common objects

+ Advanced degree

+ Ability to facilitate business transformation leveraging an enterprise content management platform.

+ Demonstrate ability to develop current state enterprise content management technology architecture, gap analysis, and future state technology architecture to address client architecture gaps including scalability, on-premise/cloud, security and multi-country compliance

+ 2 years professional experience with at least one of the following technologies:

+ OpenText technologies including DCA products such as OpenText Content Suite, Extended ECM, ECM in the Cloud, CORE, Documentum, Suite16, InfoArchive and LEAP

+ OpenText integration products including Extended ECM for Microsoft Sharepoint, SAP, Salesforce, Workday, Oracle, SuccessFactors, and/or Hybris

+ OpenText Magellan or other content analytics tool such as Watson specific to content

+ Define content governance including legal compliance/regulations, standards, taxonomies, industry practices, change management

+ Superior critical thinking, analytical and problem-solving skills

+ Tolerance for working in ambiguous, uncertain environments

+ Commitment to personal and professional growth

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.