Robert Half is looking for someone who loves building solid customer relationships for a Customer Service Representative position. This Customer Service Representative position is an excellent career opportunity for an articulate, highly-skilled candidate. This Customer Service Representative opportunity is remote, based in Johnston, Iowa, and is a long-term temporary engagement with a prestigious manufacturing company! The position will be based in a dynamic, rapidly-changing call center.
There are 3 different shifts available between the hours of 7am-6pm Monday- Friday and Saturday 8am-12pm.
Responsibilities of the Customer Service Representative:
+ Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
+ Organize and route incoming telephone calls
+ Retrieve and oversee the sending of written business communications
+ Contribute accurate, friendly customer service in a timely fashion
Basic Requirements of the Customer Service Representative:
+ Proven communication skills
+ Strong customer service and office administrative skills
+ 2+ years’ experience of proven performance in a goal-driven & customer-focused environment desired
+ 2+ years’ experience within a credit union, bank, or other financial institution
+ Foundational knowledge of Customer Relationship Management (CRM) systems, specifically SAP
+ Proficiency in Microsoft Office skills
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply with Cassandra or Christin today at 563.359.7535!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.