Desktop Support Analyst

Posted 3 weeks ago by Robert Half
South Plainfield, NJ
Application ends: March 1, 2023
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Job Description

Description Routine IT Functions Responsible for answering and resolving all incoming Help Desk tickets related to level 1 computer systems, software, and hardware issues. Installation and configuration of desktops and laptops with required company software (Windows OS, Microsoft Office, ERP system). Break fix support for all desktop PC/Mac, phone, BYOD, general hardware. Basic Outlook/Exchange server knowledge for troubleshooting end user issues. Assists in managing user profiles in Active Directory, Exchange, and Visual ERP (adding, deleting, changing, and auditing). Investigate, prioritize and resolve issues in a timely manner while maintaining Help Desk tickets. Provide onsite support for 3 buildings using personal and/or company vehicle. Basic LAN/WAN/WiFI patching and troubleshooting including vlans. Assist in IP telephone support.

System Audits and Ticket Management Audit IT assets and equipment on a scheduled basis. Responsible for logging and updating all requests in Help Desk ticketing system. Other Important Responsibilities: Handle related email and telephone correspondence in a timely and detail oriented manner. Responds to inquiries for the purpose of resolving problems, providing information and/or referring to appropriate personnel. Will be required to perform other job functions, as assigned. Required Skills and Competencies: Minimum 1 to 2 years of industry experience. Bachelor Degree, A+, or Microsoft certifications. High level of computer literacy including working knowledge of Windows 7, 10 and Microsoft Office applications and knowledge of SQL database, VMware, Symantec AV & Backup Exec, Windows Srv 2k8 & 2012. Excellent communication skills, both oral and written. Strong attention to detail and ability to self-check work. Excellent time management skills. Task oriented excellent organizational skills, ability to prioritize work load. success driven attitude, cooperative team player, adaptable to new or changing circumstances, detail oriented demeanor, sensitive to client needs, self-motivated, creative and innovative. Excellent record keeping and auditing skills. Requirements – 2+ years of desktop support or other related experience

– Foundational knowledge in LAN Vs. WAN

– Adeptness in VMware

– Microsoft Windows 10 experience

– Microsoft Windows Server experience highly desired

– Deep understanding of Active Directory

– Microsoft Outlook experience

– Experience writing procedure manuals, user instructions, business correspondence, and general report writing

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