Desktop Support Analyst

Posted 1 week ago by Robert Half
Dorchester, MA
Application ends: December 29, 2022
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Job Description

Description This is a contract / temporary position for 3+ months with the possibility of extension. The Computer/Network Technician is similar to IT Support or Desktop Support. Responsibilities include end user support, hardware support (laptops, desktops, printers, etc.), using the ServiceNow ticketing system, some Windows/Office 365 support, basic network troubleshooting (wi-fi, LAN/WAN), and more. Okay with 1-3 years of experience. Do not need a high level Desktop Support Engineer or System Admin but also need someone with some technical support experience either help desk, desktop, deskside or network support. Need a baseline of technical support experience and good customer service. The hours will be 9-5 or 83-5 with 30 mins lunch. 3 months+ contract that might go longer, not sure about the possibility for conversion. Onsite in Dorchester, MA – occasional travel to Hyde Park and Roxbury so car is preferred. Requirements -1-3 years of Help Desk/Desktop/Deskside/Network Support experience -Windows(examples: Windows 7, 10 or 11, Office 365, Outlook, Windows servers, etc.) -Hardware support -Customer Service -Pleasant Deskside manner and communication -Basic networking experience would be a bonus here

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