There is a great opportunity for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, as our clients new Desktop Support Technician. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst role is permanent in nature and is located in the Tallahassee, Florida, area.
+ Install, support, and manage the hardware/software components (PC Troubleshooting, Printers, New User Equipment setup, New User permissions, Windows 10, Microsoft Office Suite, MIcrosoft Server Support, and network hardware troubleshooting). Respond to and develop solutions for component failures and complex technical issues in all of these areas to deliver a sound and stable computing infrastructure.
+ Consult with computer operations management, supervisory staff, and various IT personnel to assure that IT standards for control, security, and recoverability are understood and followed; coordinate with other IT Technical Support staff to assure that appropriate IT computing standards are implemented and maintained; manage software upgrades to assure compliance with standards and control procedures.
+ Provide primary support of help desk functions associated with all network and IT issues. Document nature of help desk tickets to help aid in development of procedures and/or training to enhance staff knowledge of efficient use of technical resources provided.
+ Participate in conversions and updates by: (a) communicating directly with users and servicers in gathering requirements information; (b) explaining technical requirements for files and data communications; and (c) coordinating on-site testing of data communication and software customization.
+ Execute tests of data communications procedures for links to members and data servers; develop and test interface file handling procedures for data moving between platforms, members, and media.
+ Collaborate with IT Network Systems staff to support the following computing components: (a) PC/LAN servers and workstations, (b) WAN communications links, (c) hot-site hardware/software, and (d) office automation software; assists IT Programming Staff in on-site research of production problems and training of supervisory staff on new procedures/software.
Requirements – 1+ years of desktop support or other related experience
– Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
– Adeptness in PC Hardware
– Deskside Support experience highly preferred
– Knowledge of WANs (Wide Area Network)
– Demonstrated knowledge of User Setup
– LAN (local area networks) experience desired
– MS Windows 10 experience
– Practical knowledge of Group Policy
– Foundational knowledge in Network Printers
– General familiarity with Active Directory
– Basic Network Troubleshooting experience
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