Digital Foundry & Operate – Manager

Customer & Marketing is creating a new model for a new age-we’re an agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That’s the power of driving disruption. That’s Customer & Marketing.

Work you’ll do As a Digital Foundry & Operate Manager, you will:

+ Client Service: Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices. Build lasting relationships through day to day interactions with key client managers and staff.

+ Delivery: Bring the functional/technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy. Present technical alternatives and supporting recommendations aligned with the client’s business and technology requirements. Contribute to project estimating, planning, contracting and staffing activities. Manage technical and/or functional teams to design, build, test and implement enterprise applications. Anticipate, raise, and resolve issues which pose risk to the project. Monitor progress and quality. Track and report status.

+ Business Development: Participate in sales pursuits as a pursuit team member or subject matter advisor. Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier. Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.

+ People Development: Perform role of mentor and coach to help others achieve their career objectives. Actively participate in recruiting and onboarding activities. Develop staffing plans and screen candidates for positions on projects. Provide leadership and support for staff on projects and in local offices. Perform regular check-ins with team members and people for which you coach as a part of the performance management process.

+ Eminence: Contribute to go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff. Co-author articles, whitepapers, or presentations. Speak at conferences, universities, or other forums to promote Deloitte’s brand.

The Technology

Deloitte’s customer and marketing practice scaled technology solutions for Sales, Service, Advertising, Marketing, and Commerce include all the major leading platforms such as Salesforce, SAP Customer Experience Cloud/Hybris, Adobe, NetSuite, Custom Full-Stack in Java and .NET, ServiceNow and more

The team: Digital Foundry & Operate

Our ambition is to be the best in the world at driving customer transformation through a disciplined approach which provides the continuous innovation and operation of scaled technology solutions while keeping the human experience front and center to enable commercial strategies, create distinctive experiences, and the application of digital technologies for meaningful solutions to develop and sustain relevant connections.

Qualifications

Required:

+ 8+ years of consulting and / or Customer operate/implement experience

+ Experience managing large-scale full-life cycle implementations of Customer in conjunction with solution operation. Experience with defining deals with respect to operate considerations including but not limited to cost reduction, SLAs, security, stability, and asset management

+ Experience implementing a global service delivery from multiple centers

+ Ability to assist with business development pursuits end-to-end; experience in payment approaches beyond fixed feed and time and material such as capacity based, outcome based, etc.

+ Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

+ Limited immigration sponsorship may be available

+ Bachelor’s degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred:

+ Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)- Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)

+ Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.