Digital Foundry & Operate Manager Customer & Marketing is creating a new model for a new age-we’re an agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That’s the power of driving disruption. That’s Customer & Marketing.
The team: Digital Foundry & Operate
Our ambition is to be the best in the world at driving customer transformation through a disciplined approach which provides the continuous innovation and operation of scaled technology solutions while keeping the human experience front and center to enable commercial strategies, create distinctive experiences, and the application of digital technologies for meaningful solutions to develop and sustain relevant connections.
Work you’ll do As a Digital Foundry & Operate Senior Consultant you will work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.
The Technology Deloitte’s customer and marketing practice scaled technology solutions for Sales, Service, Advertising, Marketing, and Commerce include all the major leading platforms such as Salesforce, SAP Customer Experience Cloud/Hybris, Adobe, Netsuite, Custom Full-Stack in Java and .NET, Servicenow and more
+ 5+ years of consulting and / or Customer operate/implement experience
+ Experience supporting large-scale full-life cycle implementations of Customer in conjunction with solution operations.
+ Experience implementing a global service delivery from multiple centers
+ Ability to assist with business development pursuits end-to-end; experience in payment approaches beyond fixed feed and time and material such as capacity based, outcome based, etc.
+ Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
+ Bachelor’s degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
+ Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)- Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
+ Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.