Help Desk Analyst

Posted 3 weeks ago by Robert Half
Fort Worth, TX
Application ends: March 1, 2023
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Job Description

Description

POSITION: HELP DESK ANALYST II

LOCATION: ARLINGTON/FW

DURATION: 3 MONTH contract to hire

RATE: $28 – $30

Robert Half is working with a client in Dallas that is adding a Desktop Support Analyst to their team. They are actively interviewing!! Details are below Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; ~90% of the support will be via phone, basic access/minimal support to external vendors Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems Document and track the details of the problem, both status and resolution, within the help desk tracking application Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis Administer user accounts for Windows NT and other applications Complete work orders, fully documenting each step of the troubleshooting process. Provides technical training to peers on an as-needed basis Ability to work overtime Ability to travel overnight Regular and reliable attendance

Requirements

Service Desk Tickets experience Adeptness in Service Desk Tickets Strong familiarity with Network Printers Demonstrated knowledge of Logmein General familiarity with Phone Etiquette Remote Access experience required Service Desk Tickets experience highly desired Practical knowledge of Desktop Support Microsoft Office 365 experience desired 2+ years of desktop support or other related experience Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

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