Help Desk Analyst

Posted 3 weeks ago by Robert Half
Norfolk, VA
Application ends: March 1, 2023
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Job Description

Description

Responsibilities:

+ Respond to and resolve user requests for assistance via phone, via email, and via text messaging.

+ Provide first line analysis and response to incidents and service requests submitted by internal business users.

+ Perform troubleshooting and work with user as needed to properly document, prioritize, and resolve incoming requests requiring level 1st and 2nd level support.

+ Utilize and maintain the help desk tracking software.

+ Assist in maintaining, creating, delivering IT knowledgebase information and end user documentation

+ Utilize excellent communication skills with the ability to work with multiple levels of management and technical resources and ensure trouble resolution and meet customer experience expectations

+ Apply strong complex problem-solving skills and the ability to translate technical issues into non-technical terms

Requirements

Requirements:

+ Previous experience in customer support, call center, or other related areas

+ Capability to interface at a technical level with assurance and confidence

+ Experience in business desktop / laptop support / mobile device support

+ Previous experience in customer support, call center, or other related areas

+ Capability to interface at a technical level with assurance and confidence

+ Experience in business desktop / laptop support / mobile device support

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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