Help Desk Analyst
Job Description
Description Candidates who are looking for work in an innovative and fast-paced work environment at a company in the Investment Management/Companies industry will be interested in Robert Half’s new Help Desk Analyst opening. You’re the perfect candidate for this job if you are a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. Located in Atlanta, Georgia, the Help Desk Analyst opportunity is a permanent role.
Your responsibilities in this role
– Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
– Offer IT support for operating systems, productivity software, and a variety of other applications used internally
– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
– Independently investigate and implement solutions to technical issues Requirements – Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
– Working knowledge of user administration and bug fixing in a client server environment
– Proficiency in Amazon Web Services (AWS)
– TCP/IP experience preferred
– Comprehensive knowledge of Active Directory
– Comprehension of basic networking concepts
– IT support ticketing system experience highly valued
– Experience installing and configuring operating systems, networked and local printers, and business applications Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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