Help Desk Analyst

Posted 1 week ago by Robert Half
Cranford, NJ
Application ends: December 29, 2022
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Job Description

Description Robert Half is hiring for a growing company, looking for a Help Desk Analyst to support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Woodbridge, New Jersey area and is a long-term contract / contract / contract / contract / contract / contract / contract / temporary to hire opportunity.

Your responsibilities

– Offer IT support for operating systems, productivity software, and a variety of other applications used internally

– Independently investigate and implement solutions to technical issues

– Diagnose recurring technical issues and implement solutions to address the root of the problems

– Reply and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements Role Requirements: · 2-4 years of Helpdesk and Desktop enterprise level technical support experience in Windows, Active Directory, Outlook / Exchange, Microsoft Office 2007/2010, VoIP, and remote access/VPN, DHCP and Windows Server · Knowledge of personal computing standards, MAC and Windows OS in Client/Server based LAN systems using TCP/IP protocols · Familiarity with current mobile devices and OS including IOS, Blackberry, and Android · Have excellent written and verbal communication skills across all levels of the organization · Be a self-starter who takes initiative to work and develop holistic solutions · Continually exercises critical thought and judgment to determine the most appropriate action · A college degree or relevant coursework in Information Technology and prior experience working in detail oriented organizations · ServiceNow experience strongly desired · Microsoft or Technical Certifications are a plus

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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