Help Desk Analyst

Posted 1 week ago by Robert Half
Green, OH
Application ends: December 29, 2022
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Job Description


Robert Half is working with a rapidly expanding company in the Security industry, looking to hire a Help Desk Analyst to support local and field users. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Green, Ohio area and is a long-term contract opportunity.


– Pinpoint recurring technical issues and present solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

Requirements – Adeptness in hardware & software installation

– Demonstrated knowledge of Hardware and Software

– Service Desk Tickets experience highly preferred

– Foundational knowledge in Hardware Troubleshooting

– Troubleshoot Hardware experience highly desired

– Active Directory experience desired

– Basic Troubleshooting experience

– Knowledge of Microsoft Windows 10

– Background working with Ticketing System

– Practical knowledge of Problem Tickets

– General familiarity with Phone Etiquette

– Good understanding of Service Desk Tickets

– Earlier work involving Support Tickets

– Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

– Background in user administration and bug fixing in a client server environment

– Ability to simplify complex problems and build solutions

– Comprehension of basic networking concepts

– 1+ years of prior experience

– Good understanding of IT support ticketing systems

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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