Help Desk Analyst

Posted 3 days ago by Robert Half
Fort Worth, TX
Application ends: December 29, 2022
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Job Description

Description If you’re looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half with a rapidly expanding company in the Healthcare/NHS industry. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Fort Worth, Texas area and is a short-term contract / temporary opportunity.

Key responsibilities

– Independently investigate and implement solutions to technical issues

– Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

– Offer IT support for operating systems, productivity software, and a variety of other applications used internally

– Diagnose recurring technical issues and implement solutions to address the root of the problems Requirements – Firm grasp of basic networking concepts

– Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

– Earlier work involving Basic Troubleshooting

– Good understanding of Hardware Troubleshooting

– Laptop Hardware experience

– Quality experience with Reset Passwords

– Solid understanding of Microsoft Office 365

– Comprehension of Basic Troubleshooting

– Wide ranging experience with Basic Network Troubleshooting

– Skills in Basic Network Troubleshooting

– Hands-on experience with Network Troubleshooting

– Solid understanding of Intune

– Expertise in Intune

– Well-founded grasp of Password Changes

– Previous experience working with Network Troubleshooting

– Prior experience with hardware & software installation

– General familiarity with Password Reset

– Proficiency in TeamViewer

– Proven knowledge of iPad

– Proficiency in VPNs (virtual private networks)

– Laptop Images experience highly desired

– Solid understanding of Software Installation

– Microsoft Office experience preferred

– Practical knowledge of Passwords

– Foundational knowledge in customer service

– Experience with Hardware Troubleshooting

– Working knowledge of user administration and bug fixing in a client server environment

– IT support ticketing system experience highly valued

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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