Help Desk Analyst

Posted 1 week ago by Robert Half
Chicago, IL
Application ends: December 29, 2022
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Job Description

Description If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half might have the job for you. We have a great opportunity for a creative with a talent for solving both routine and unique problems. You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. Located in Chicago, Illinois, the Help Desk Analyst opportunity is a permanent role.

Your responsibilities

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Solve technical help tickets submitted via phone, email, and walk-ups Requirements – 2+ years of prior experience

– Excellent problem-solving skills

– User administration and bug fixing in a client-server environment

– Understanding of basic networking concepts

– IT support ticketing system experience desired

– Background in installing and configuring operating systems, networked and local printers, and business applications

– Microsoft Windows Server experience

– Hardware Troubleshooting experience preferred

– Active Directory experience

– Adeptness in Azure Active Directory

– Demonstrated knowledge of Microsoft Office 365

– Ticketing System experience

– Basic Troubleshooting experience

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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