Help Desk Analyst

Posted 6 days ago by Robert Half
Norcross, GA
Application ends: December 29, 2022
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Job Description

Description

If supporting local and field users is among your skills, consider Robert Half’s opening for a Help Desk Analyst. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is based in the Norcross, Georgia area.

Your responsibilities

– Independently investigate and implement solutions to technical issues

– Solve technical help tickets submitted via phone, email, and walk-ups

– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

– Offer IT support for operating systems, productivity software, and a variety of other applications used internally

Requirements – Background in installing and configuring operating systems, networked and local printers, and business applications

– Basic networking concepts

– Foundational knowledge in Basic Troubleshooting

– Comprehensive knowledge of Comptia A+

– Proficiency in Salesforce.com

– Expertise in customer service

– Experience with IT support ticketing systems

– 1+ years of prior experience

– Critical thinking, problem solving, ability to work independently

– Working knowledge of user administration and bug fixing in a client server environment

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .