Help Desk Analyst

Posted 5 days ago by Robert Half
West Palm Beach, FL
Application ends: December 29, 2022
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Job Description

Description

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Apply today for immediate consideration!

Help Desk Technician Responsibilities:

+ Responding to queries on the phone, via email, in person, or through remote access.

+ Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

+ Training computer users.

+ Training other staff on troubleshooting and diagnosing problems.

+ Gaining feedback from customers to improve training methods.

+ Writing and editing training manuals.

+ Running reports and analyzing common complaints and problems.

Requirements

Help Desk Technician Requirements:

+ An Associate’s degree in computer science or related field.

+ A strong working knowledge of computer systems, hardware, and software.

+ Good problem-solving, analytical, and team-working skills.

+ Excellent communication and interpersonal skills.

+ An openness to learning new technologies.

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .