Help Desk Analyst

Posted 3 days ago by Robert Half
Midland, TX
Application ends: December 29, 2022
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Job Description


Robert Half is actively searching for a Help Desk Analyst to assist local and field users at a premier company in the Retail industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Midland, Texas.

Your responsibilities

– Help and follow up on technical help tickets submitted via phone, email, and walk-ups

– Spot recurring technical issues and deploy solutions to address the root of the problems

– Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

– Independently investigate and implement solutions to technical issues

Requirements – User administration and bug fixing in a client-server environment

– Basic Troubleshooting experience

– Deep understanding of Laptop Hardware

– Knowledge of Desktop Hardware

– Network Troubleshooting experience highly desired

– Desktop Support experience

– 2+ years of prior experience

– Understanding of basic networking concepts

– Background in installing and configuring operating systems, networked and local printers, and business applications

– IT support ticketing system experience desired

– Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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