Help Desk Analyst I

Posted 1 week ago by Robert Half
Tukwila, WA
Application ends: December 29, 2022
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Job Description

Description

Robert Half is searching for a Help Desk Technician for a law firm based in Tukwila, WA. The primary responsibility of this is to Help Desk Technician is to respond to requests for technical assistance in person, via phone, chat, or email. This is a contract-to-hire opportunity that would 100% Onsite.

Additionally, Robert Half is able to offer a monthly gas stipend along with a signing bonus to be awarded after the first 40 hours worked.

Job Duties:

+ Respond to requests for technical assistance in person, via phone, chat, or email

+ Diagnose and resolve technical hardware and software issues

+ Follow standard help desk procedures

+ Follow up with staff and leadership to ensure complete resolution of issues

+ Identify and escalate situations requiring urgent attention

+ Track and route problems and requests and document resolutions

+ Resolve technical problems with Local Area Networks and Wide Area networks

Requirements

+ Familiarity with Active Directory

+ Troubleshooting MS Office 365 and other applications

+ Experienced in hardware troubleshooting

+ Ticketing support

+ Nice to have: Bilingual, Great customer service

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .