Help Desk Analyst I

Posted 2 weeks ago by Robert Half
Madison, WI
Application ends: March 1, 2023
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Job Description


Robert Half is looking for a Help Desk Analyst to support local and field users in a rapidly expanding company in the Real Estate & Property industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is 100% remote for local Wisconsin candidates.

How you will make an impact

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

– Identify recurring technical issues and propose solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

Requirements – IT support ticketing system experience highly valued

– Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

– Experience in user administration and bug fixing in a client server environment

– Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

– Familiarity with basic networking concepts

– Microsoft Office 365 experience required

– Strong familiarity with MS Windows 10

– PC desktop/workstations experience

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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