Help Desk Analyst I

Posted 3 weeks ago by Robert Half
Tampa, FL
Application ends: March 1, 2023
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Job Description

Description If you’re looking for your next employment opportunity, contact Robert Half to find out more about becoming a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Hospitality industry. We have a great opportunity for a creative with a talent for solving both routine and unique problems. In this position, you will support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Tampa, Florida, the Help Desk Analyst opportunity is a long-term contract / temporary to hire role.

How you will make an impact

– Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

– Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

– Diagnose recurring technical issues and implement solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues Requirements – Deep understanding of Troubleshoot Hardware

– Proven knowledge of Command Center

– Command of MS Windows 10

– Operating Procedure experience preferred

– Configuration management experience

– POS (point of sale) experience desired

– Ability to simplify complex problems and build solutions

– Basic networking concepts

– Experience in user administration and bug fixing in a client server environment

– Background in installing and configuring operating systems, networked and local printers, and business applications

– Good understanding of IT support ticketing systems

– 2+ years of prior experience

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .