Help Desk Analyst I

Posted 2 weeks ago by Robert Half
Jacksonville, FL
Application ends: March 1, 2023
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Job Description

Description Help Desk Analysts apply to Robert Half’s new job opening. The position is with a growing company, looking for someone who will support local and field users. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Jacksonville, Florida, the Help Desk Analyst opportunity is a long-term contract / contract / temporary role.

Key responsibilities

– Independently investigate and implement solutions to technical issues

– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

– Offer IT support for operating systems, productivity software, and a variety of other applications used internally

– Assist and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements – 1+ years of prior experience

– Background in installing and configuring operating systems, networked and local printers, and business applications

– Good understanding of IT support ticketing systems

– Proficiency in Cisco Webex Meetings

– Dell Technologies experience highly preferred

– Command of Microsoft Teams

– General familiarity with Desktop Support

– Adeptness in Hardware Troubleshooting

– Comprehensive knowledge of Zoom

– Basic Troubleshooting experience

– Background working with Mac OS

– Basic Troubleshooting experience preferred

– Demonstrated knowledge of PC desktop/workstations

– Practical knowledge of Microsoft Office 365

– Background in user administration and bug fixing in a client server environment

– Strong problem solving and analytical skills

– Basic networking concepts

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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