Help Desk Analyst I

Posted 3 weeks ago by Robert Half
Wilder, KY
Application ends: March 1, 2023
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Job Description

Description You’ll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. This Help Desk Analyst role is based in the Wilder, Kentucky area and is a long-term contract / temporary to hire opportunity.


– Resolve technical help tickets submitted via phone, email, and walk-ups

– Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

– Independently investigate and implement solutions to technical issues

– Spot recurring technical issues and deploy solutions to address the root of the problems Requirements – Experience installing and configuring operating systems, networked and local printers, and business applications

– Background in user administration and bug fixing in a client server environment

– Familiarity with basic networking concepts

– Experience with IT support ticketing systems

– Previous experience working with Power BI

– Comprehensive knowledge of Location Set Up

– Expertise in Basic Troubleshooting

– Comprehension of Intune

– Major Incident Management experience preferred

– Practical knowledge of AutoCAD

– Microsoft Outlook experience highly desired

– Background working with Microsoft PowerPoint

– Foundational knowledge in Microsoft Office Suites

– Good understanding of Microsoft Power BI

– Avaya experience highly desired

– Basic Office Equipment experience desired

– Strong familiarity with Microsoft Office SharePoint Server

– Experience with Microsoft SharePoint

– Prior experience with Tier 1 Support

– Onboarding experience required

– Practical knowledge of Microsoft Excel

– General familiarity with hardware & software installation

– Earlier work involving Microsoft Azure

– Adeptness in virus protection

– Adeptness in Microsoft Word

– General familiarity with Microsoft Excel

– Proficiency in change management

– Foundational knowledge in asset management

– Microsoft PowerPoint experience highly preferred

– Hands-on experience with customer service

– Demonstrated knowledge of Microsoft Word

– Intune experience highly valued

– Demonstrated knowledge of Software Installation

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .