Help Desk Analyst I

Posted 3 weeks ago by Robert Half
Lawrence, MA
Application ends: March 1, 2023
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Job Description


We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Lawrence, Massachusetts area and is a permanent opportunity.

What you get to do every single day

– Solve technical help tickets submitted via phone, email, and through their ticketing system

– Spot recurring technical issues and deploy solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Deliver IT support for operating systems, productivity software, and a variety of other applications used internally


– Ability to simplify complex problems and build solutions

– Working knowledge of user administration and bug fixing in a client server environment

– Background in installing and configuring operating systems, networked and local printers, and business applications

– Background working with electronic medical records is a plus

– PC desktop/workstations experience required

– ITIL standards

– Microsoft Office 365 and MS application experience

– PC skills experience

– Solid understanding of PC Hardware, Scanners and Printers

– Excellent communication skills (verbal and written)

– Demonstrated knowledge of Microsoft Windows

– Adeptness in Active Directory

– Prior experience with IT support ticketing systems (Remedy is a plus)

– Familiarity with basic networking concepts

– 3+ years of prior experience

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .