Help Desk Analyst I

Posted 3 weeks ago by Robert Half
Little Rock, AR
Application ends: March 1, 2023
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Job Description


Robert Half is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Manufacturing industry. You will excel at solving problems in a dynamic and rapidly changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Little Rock, Arkansas, apply today for the Help Desk Analyst opportunity as a short-term contract / contract / contract / temporary role (3-month minimum and 10 months maximum).

Your responsibilities:

– Provide service on technical help tickets submitted via phone, email, and walk-ups

– Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

– Diagnose recurring technical issues and implement solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

Requirements – 1+ years of prior experience

– Command of Printer Problems

– Comprehensive knowledge of Active Directory

– Web VPN experience

– Experience with VPNs (virtual private networks)

– Deep understanding of Printer Hardware

– IT support ticketing system experience desired

– Familiarity with basic networking concepts

– Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

– Critical thinking, problem solving, ability to work independently

– Demonstrated knowledge of user administration and bug fixing in a client server environment

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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