Help Desk Analyst I

Posted 6 days ago by Robert Half
Roscoe, IL
Application ends: December 29, 2022
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Job Description

Description We at Robert Half need a Help Desk Analyst, who will be supporting local and field users in a growing company. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Roscoe, Illinois, the Help Desk Analyst opportunity is a long-term contract / temporary role.

What you get to do every single day

– Independently investigate and implement solutions to technical issues

– Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally Requirements

– Active Directory experience

– Comprehensive knowledge of Microsoft Office 365

– Demonstrated knowledge of customer service

– Basic Troubleshooting experience

– Basic networking concepts

– Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

– Experience with IT support ticketing systems

– Background in user administration and bug fixing in a client server environment

– Ability to simplify complex problems and build solutions

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .