Help Desk Analyst I

Posted 1 week ago by Robert Half
Irving, TX
Application ends: December 29, 2022
Apply Now

Job Description

Description MAINTAINS SOFTWARE ON COMPUTER SYSTEMS

by

installing and upgrading software applications and diagnosing and solving hardware

and software faults.

2. PERFORMS ANALYSIS

by

analyzing, designing, developing, testing and implementing PC, laptop, workstation,

network and operating systems setups and environments

Diagnosing and solving hardware and software faults

Analyzing system log files to spot trends and underlying issues

3. TRANSFERS KNOWLEDGE TO INTERNAL CUSTOMERS

by

developing and delivering end-user training

4. PROVIDES TECHNICAL SUPPORT & PARTNERSHIP TO THE

ORGANIZATION

by

supporting LAN, VPN and technical support for Microsoft operating systems,

Microsoft Office, ERP systems, financial reporting and analysis, budgeting, document

management, expense management, CAD software and backup software as necessary.

5. PROVIDES NETWORK & SERVER SUPPORT

by

Providing new servers and modifying existing network equipment and servers to

match PlayPower needs in the timeframe established. Quickly diagnosing

network/server problems and suggesting and implementing solutions. Maintaining user

information on servers, to include but not limited to:

Logins and passwords, Email accounts, System and Internet access, other Data access

and security.

2

6. MAINTAINS INVENTORY

by

tracking hardware, software media, software licenses, software maintenance contracts

and purchase orders, working to establish and maintain computer room, storage and

server software documentation.

7. PRIORITIZE IT SUPPORT NEEDS

by

reviewing and analyzing Help Desk/Support metrics to quickly identify and prioritize

IT support needs and analyzing system log files to spot trends and underlying issues.

8. MAINTAINS detail oriented KNOWLEDGE

by

attending educational seminars, conferences, workshops and meetings when required.

9. CONTRIBUTES TO TEAM EFFORT

by

accomplishing all necessary tasks and elements of the specific job function and further

supporting all other company personnel and departments whenever necessary Requirements Microsoft Windows 7, JIRA, Microsoft Word, Microsoft Excel

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .