Help Desk Analyst I

Posted 1 week ago by Robert Half
Boiling Springs, SC
Application ends: December 29, 2022
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Job Description

Description Robert Half is searching for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Boiling Springs, South Carolina, the Help Desk Analyst opportunity is a long-term contract / temporary to hire role.

What you get to do every single day

– Respond and follow up on technical help tickets submitted via phone, email, and walk-ups

– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Offer IT support for operating systems, productivity software, and a variety of other applications used internally Requirements – IT support ticketing system experience desired

– Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

– Demonstrated knowledge of user administration and bug fixing in a client server environment

– Support Tickets experience desired

– Ticketing System experience required

– Strong familiarity with Basic Network Troubleshooting

– Comprehension of basic networking concepts

– Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .