Help Desk Analyst I

Posted 1 week ago by Robert Half
Hiram, OH
Application ends: December 29, 2022
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Job Description

Description If you’re looking for a role as a Help Desk Analyst, a growing company partnering with Robert Half needs someone to support local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Hiram, Ohio area and is a long-term contract / contract / temporary to permanent opportunity.

Key responsibilities

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

– Answer and follow up on technical help tickets submitted via phone, email, and walk-ups

– Spot recurring technical issues and deploy solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues Requirements – Experience in user administration and bug fixing in a client server environment

– Strong problem-solving skills

– Firm grasp of basic networking concepts

– Command of Microsoft Office 365

– Network Troubleshooting experience

– Adeptness in Microsoft SharePoint

– Proficiency in Ticketing System

– Hardware Troubleshooting experience preferred

– Comprehensive knowledge of Azure Active Directory

– IT support ticketing system experience highly valued

– Experience installing and configuring operating systems, networked and local printers, and business applications

– 1+ years of prior experience

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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