Help Desk Analyst I

Posted 3 days ago by Robert Half
Cincinnati, OH
Application ends: December 29, 2022
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Job Description

Description Help Desk Analysts who love to work in an innovative and fast-paced work environment at a company in the Non-Profit industry will be interested in Robert Half’s new job opening. This is a great job for a creative with a talent for solving both routine and unique problems. Help support field users with a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Cincinnati, Ohio area and is a short-term contract / contract / contract / temporary opportunity.

Your responsibilities in this role

– Provide IT support for operating systems, productivity software, and a variety of other applications used internally

– Independently investigate and implement solutions to technical issues

– Identify recurring technical issues and propose solutions to address the root of the problems

– Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements – 2+ years of prior experience

– Proven experience in installing and configuring operating systems, networked and local printers, and business applications

– Experience with IT support ticketing systems

– Well-founded grasp of Application Support

– General familiarity with Service Desk Tickets

– Knowledge of Technical Support

– Wide ranging experience with Answering Inbound Calls

– Basic Troubleshooting experience

– Practical knowledge of hardware & software installation

– Tier 1 Support experience preferred

– Proven knowledge of Network Troubleshooting

– Deep understanding of Tier 1 Support

– Quality experience with Software Installation

– Solid understanding of Technical Support

– Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

– Firm grasp of basic networking concepts

– Demonstrated knowledge of user administration and bug fixing in a client server environment

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .