Help Desk Analyst I MAC Specialist

Posted 3 days ago by Robert Half
Boulder, CO
Application ends: December 29, 2022
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Job Description


Robert Half is seeking a talented Help Desk Analyst to accommodate field users in an ever-changing, active environment. Help Desk Analyst Candidates with strong MAC skills who have a passion for making effective change within an organization will be the best fit for this Help Desk Analyst role. This Help Desk Analyst role is 1.5-month temporary contract and is 100% remote located in San Francisco, Ca.

How you will make an impact

+ Independently investigate and implement solutions to technical issues –

+ Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

+ Pinpoint recurring technical issues and present solutions to address the root of the problems

+ Deliver IT support for operating systems, productivity software, and a variety of other applications used internally


+ 2 – 3 years of relevant IT helpdesk experience

+ Advanced knowledge of Apple MacOS

+ Proficiency in Atlassian Jira

+ JAMF Casper Suite experience required

+ Foundational knowledge in JIRA

+ Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

+ Firm grasp of basic networking concepts

+ Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

+ Demonstrated knowledge of user administration and bug fixing in a client server environment

+ Experience with IT support ticketing systems

+ Experience working with Okta and Google Workspace

+ Understanding of SAML single sign-on and how to delegate and remove access

+ Experience administering SaaS products including:

+ Slack

+ Zoom

+ Office 365

+ Strong customer service & communication skills

Submit your resume directly OR call Ivie Smith at (510)379-4166 for immediate consideration for this Help Desk Analyst Role. Interviews are being conducted this week.

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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