Help Desk Analyst II

Posted 5 days ago by Robert Half
Hauppauge, NY
Application ends: December 29, 2022
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Job Description

Description I am recruiting urgently for a detailed-oriented HELPDESK SUPPORT Specialist for my client, a leading company in Hauppauge Long Island, NY. This is a permanent on-site role. Salary range is 55K to 60K depending on experience. The role comes with excellent benefits. Text Bob Cadet at 516-410-0657 to obtain an e-mail address where you can immediately send your updated WORD resume after thoroughly reviewing the specs. Please make sure you have the skills, and your resume reflects that. You need to have at least 2 years paid corporate experience as a HD Specialist. This is not an entry-level position. You must be legally authorized to work in the must be eligible to work in the U.S..

Job Summary: This position is responsible for providing Level 1 and Level 2 helpdesk support for desktop computers, peripheral equipment and software, repair and upgrade equipment, work with vendors to resolve technical issues and train end users.

Responsibilities:

• Primary responsibility is end user support. Follow standard Helpdesk operating procedures; accurately log and resolve all tickets using ticket tracking software.

• Respond to requests for technical assistance in person, via phone and electronically. Identify and escalate situations requiring urgent attention and redirect problems to appropriate technical resources as needed.

• Install, configure, and provide ongoing support of desktop computers, peripheral equipment, mobile devices, and software.

• Work with vendor support contacts to resolve technical problems relating to IT server room, computing equipment, mobile devices, and software.

• Train end users on all equipment and software.

• Repair and upgrade PC and Mac hardware and software.

• Research, learn, and evaluate new software and hardware.

• Perform other duties as assigned by leadership.

Qualifications:

• Minimum of 3 years’ experience providing helpdesk support in a Windows environment.

• Minimum of 2 years’ experience working with LAN/WAN networking, VPNs, Active Directory and Windows Server.

• Minimum of 2 years’ mobile platform experience (tablets, smartphones, MDM).

• Experience with Gmail, Outlook, Microsoft Office, PDF editing software and browsers.

• Experience using Remote Desktop technologies for troubleshooting.

• Experience with PC hardware, peripherals, copiers, scanners and printers.

• Experience with NEC 9100 VOIP Phone system administration a plus.

• Experience with iMac / iOS a plus.

• Experience with ViewPoint a plus.

• Ability to support 500+ person company.

• Must be able to work in a team environment as well as autonomously and show sound judgment.

• Must be able to effectively organize and prioritize projects to meet assigned deadlines.

• Ability to maintain strict confidentiality of Company and client information.

• Must have a strong customer service attitude, be highly motivated and have a strong attention to detail.

• Must have a strong sense of urgency and is reliable, driven and performs well under pressure.

Education:

• High School Diploma or GED required.

• Associate’s Degree or Bachelor’s degree in a technical discipline and/or certifications a plus. Requirements – Excellent verbal, written, and social communication skills

– Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

– 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– Ability to recognize, evaluate, and resolve problems effectively

– Strong familiarity with PC desktop/workstations

– Knowledge of PC skills

– General familiarity with Microsoft Windows 10

– Well-founded grasp of Microsoft Windows

– Active Directory experience

– Proven knowledge of Microsoft Office

– Foundational knowledge in Macintosh computers

– PC Hardware experience

– Background in one or more programming or scripting language

– Able to work independently with a minimal amount of oversight

– This job will often be easier if you have ITIL certification

– A experience in candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

– Applicants with a combination of superior customer service skills and technical aptitude will be preferred

– Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred

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