Help Desk Analyst II

Posted 3 days ago by Robert Half
Chicago, IL
Application ends: December 29, 2022
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Job Description

Description

Help Desk Analysts who love to work in an innovative and fast-paced environment will be interested in Robert Half’s new job opening. We need someone who can support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Chicago, Illinois, the Help Desk Analyst opportunity is a long-term contract to fulltime/permanent role. This role is looking for someone with level 2/3 support experience who wants to move into a technical administrative role.

Key responsibilities

– This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– Provide guidance to Tier 1 support and team members

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

Requirements

– One or more programming or scripting language skills required

– Applicants should have a combination of superior customer service skills and technical aptitude

– 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– Capable of working independently with minimal oversight

– Great written, verbal, and interpersonal skills

– This position requires technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

– Technical Skills: Windows, Office 365, Active Directory, Level 1/2 support, Wide range of technologies and can grow into an admin role, MSP environment

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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