Help Desk Analyst II

Posted 5 days ago by Robert Half
Chicago, IL
Application ends: December 29, 2022
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Job Description

Description

You could join the Robert Half team if you are looking for work as a Help Desk Analyst! Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. We’re looking for a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. We’re looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. Another important piece of knowledge you should have as the Help Desk Analyst is how your role relates to IT projects and IT Service Management initiatives. This Analyst job sometimes includes covering alternative shifts when needed. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Hi Tech Engineering field currently has an opportunity for a position offered on a short-term contract / temporary basis. This Help Desk Analyst II role will be located in the Chicago, Illinois area and will be a short-term contract / temporary position.

How you will make an impact

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– Provide guidance to Tier 1 support and team members

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

– The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

Requirements

– Experience in one or more programming or scripting language

– Strong familiarity with Computer Hardware

– Comprehensive knowledge of Microsoft Office 365

– Desktop Hardware experience

– Microsoft Teams experience

– Microsoft Azure experience highly desired

– Ability to multitask and communicate well with individuals of all backgrounds

– Excellent written, verbal and social communication skills highly desired

– 3+ years’ of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– Must be able to work independently with minimal supervision

– If you’re looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position

– Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

– It is best if you have ITIL certification

– Interested candidates should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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