Help Desk Analyst II

Posted 3 weeks ago by Robert Half
Ronkonkoma, NY
Application ends: March 1, 2023
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Job Description

Description I am recruiting urgently for a detailed-oriented full-time Onsite Helpdesk Level I and II for my client, a leading company in the electronic industry located in Suffolk County Long Island, NY. This is a full-time on-site role. Salary range is 55K and 65K depending on experience. The role comes with excellent benefits. Text Bob Cadet at 516-410-0657 to obtain an e-mail address where you can immediately send your updated WORD resume after thoroughly reviewing the specs. Please make sure you have the skills, and your resume reflects that. You need to have at least 3 years paid corporate experience as a Helpdesk Specialist. This is not an entry-level position. You must be legally authorized to work in the must be eligible to work in the U.S..

This position will be a full-time position. A competitive package including salary, bonus opportunity, and the opportunity for growth. Also offers core benefits at no cost, including company paid Vision Plan, Long Term Disability, Basic Life and Accidental Death & Dismemberment Insurance, an Employee Assistance Program, and a 401(k) with company match. Paid time off (Accrued personal time off), and paid holidays. My customer also provides benefits that will assist in furthering your education, and casual Fridays year-round.

If you are seeking a challenging position in a dynamic, fast paced environment, then THIS is the opportunity you are looking for.

Job Purpose: Under limited supervision, the IT Helpdesk Technician will provide for the development and support of current network system and support the ongoing activity within the organization. Ideal candidate will interact will all employees and can demonstrate your customer service skills and partner with all areas of our business. The Network Support/Help Desk demonstrates superior network maintenance/development skills and good product knowledge.

Responsibilities include but not limited to:

All aspects of helpdesk and computer support, including building workstations, installing software and updates. Connect and configure printers, monitors, routers, fax machines and other general office equipment.

All local help desk functions, this position will also be responsible for telephone help desk support for remotely located personnel and home-based contract employees.

Support will include help with computer related issues and any issues that may come up regarding setting up, logging in and connecting to our web-based applications and software products used in the organization.

The position includes all networking functions, including adding computers and other equipment into the network, connecting telephones, assisting in running network and telephone cables.

An understanding of TCP/IP topology, DNS, DHCP, and routing highly desirable.

Assists with additional projects as assigned by Management.

Experience with SharePoint and/or Contact Relationship Management software is beneficial.

The ideal candidate must be able to work independently as well as follow directions with a good attention to detail. Must have excellent written and telephone communications skills, be able to work and communicate with people with varying degrees of technical ability (i.e., from none to very knowledgeable), can multitask, prioritize, and work under periods of stress.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Requirements Microsoft Windows 10, TCP/IP, DHCP – DNS, DNS – Domain Name System, IP Routing, Routing Protocol, CRM

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