Help Desk Analyst II

Posted 2 weeks ago by Robert Half
Metairie, LA
Application ends: March 1, 2023
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Job Description

Description Helpdesk Analyst II Robert Half is working with a client in New Orleans to fill a Helpdesk Analyst II role. If you are looking for a dynamic role, with exposure to an array of technology, this may be the role for you!

Major responsibilities – Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Provide guidance to Tier 2 support and team members

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements What you bring to the role: – Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred

– Ability to multitask efficiently and prioritize work

– Strong problem solving and analytical skills

– Possess skill set to successfully analyze complex business problems, propose effective solutions and understand and apply business vision and direction

– certifications that will strengthen your position for the job (A+, HDL, Net+, Sec+, etc.)

– Capable of working independently with minimal oversight

– If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred

– Proficiency in Cloud Technologies

– Command of PowerShell Scripting

– Foundational knowledge in Vmware Infrastructure

– Comprehensive knowledge of Hosted Microsoft Exchange

– 3+ years’ of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– One or more programming or scripting language skills preferred

– Excellent oral and written communications skills

Call Mike White for Immediate Consideration

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly experience in job seekers to opportunities at great companies. We offer contract, contract / temporary and full-time placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more. Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/contract / temporary professionals. ] © 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .