Help Desk Analyst II

Description

Position – Level 2 Helpdesk support

Requirements:

Excellent communication skills

Excellent interpersonal skills

Ability to prioritize

Ability to work as part of a team

Flexibility in schedule

Customer Service Oriented

Training experience is a plus

Legal Helpdesk experience preferred

Strong Word formatting knowledge

Technical Knowledge:

Ability to troubleshoot problems and find solutions to technical problems

Knowledge of Windows OS

Windows Office 365, including, Teams, One Drive and Strong Word formatting knowledge

Documentation Management software

Application support – including advances PDF features

General PC Hardware knowledge

Requirements – Working knowledge in one or more programming or scripting language

– Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

– PDF experience

– Expertise in Microsoft Word

– Windows OS experience

– Strong familiarity with Application Support

– Comprehensive knowledge of Microsoft Office 365

– If you’re looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position

– Able to work independently with a minimal amount of oversight

– ITIL certification a plus

– 3+ years’ of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– Excellent verbal, written, and social communication skills

– Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

– Ability to multitask and communicate well with individuals of all backgrounds

– This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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