Help Desk Analyst II

Posted 3 weeks ago by Robert Half
Canonsburg, PA
Application ends: March 1, 2023
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Job Description

Description

Looking for a new opportunity? Your next Help Desk Analyst position might be with this growing company! You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This position is onsite in Exton, PA. For consideration, please apply below and contact Abigail Fox **email in Linkedin profile**

Your responsibilities in this role

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

– Provide guidance to Tier 1 support and team members

– This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

Requirements

– Excellent problem-solving skills

– Ability to effectively interact, verbally and in writing

– In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

– Ability to multitask and communicate well with individuals of all backgrounds

– Applicants with a combination of superior customer service skills and technical aptitude will be preferred

– 3+ years’ of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– VoIP experience

– Zendesk experience

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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