Help Desk Analyst III

Posted 1 week ago by Robert Half
New York, NY
Application ends: December 29, 2022
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Job Description

Description I am recruiting urgently for a Senior Detail-oriented IT Specialist on a full-time basis for my client based in Midtown NYC. This is an Hybrid role. Salary range 100K to 110K depending on experience plus great benefits. Text Bob Cadet at 516-410-0657 to obtain an e-mail address where you can immediately send me your updated WORD resume after thoroughly reviewing the specs. Please make sure you have the skills and your resume reflects that. You need to have at least 5 years paid experience as a Senior IT Specialist.

***You must have experience working in the: BROKERAGE or INVESTMENT BANKING, HEDGE FUNDS or LEGAL environment.

As the IT Specialist becomes more familiar with the IT environment, she/he will work with other members of the IT team on upgrades for existing IT systems / networks and the implementation of new, core IT systems, cloud-based systems, and networks that are Firm-wide in scope.

KEY RESPONSIBILITIES:

Provide support for and efficient resolution of end-user IT problems, tracking all support interactions in the IT helpdesk system. Includes application-level support for Outlook, Microsoft Office, QuickBooks, Citrix, Okta, Box, and RingCentral.

When necessary, escalate more complex systems and network troubleshooting to Sr. IT team members.

Administer and support all iPhone, iPad, and Android mobile devices, corporate service plans, and loaner devices. Utilize AirWatch MDM to uphold data security policies on mobile devices.

Provide IT support, troubleshooting, proactive maintenance, and call setup for video conference rooms utilizing Zoom Rooms and Crestron equipment.

Assist with Evaluation of new IT solutions to provide improvements over existing systems.

GENERAL QUALIFICATIONS:

Bachelor’s Degree or equivalent detail oriented experience in Information Systems or Computer Science

TECHNOLOGY QUALIFICATIONS:

Advanced PC Imaging

Advanced Windows 10

Advanced Microsoft Outlook 2016 and Microsoft Office 2016 / O365

Advanced iOS / Android / mobile hardware

Advanced Hardware and Software installation/deployment

Advanced Phone System Administration – Ring Central or equivalent

Intermediate TCP/IP Windows networking

Intermediate Microsoft Active Directory / Group Policy / DHCP / DNS

Intermediate Remote Access / Citrix / VPN Administration

Intermediate Microsoft Exchange / Exchange Online Administration

Intermediate understanding of IAM infrastructure / SAML, such as Okta or Duo

Intermediate Network Concepts – VLAN; Routing; OSPF; QoS; Firewalls

Intermediate understanding of video conferencing concepts / best practices

Intermediate understanding of information security concepts ACLs, RBAC, CIA triad, Anti-Virus, Encryption, Asset Management, Change Control, Configuration Management Requirements Microsoft Exchange, Desktop Application, Desktop Hardware, Desktop Imaging, Desktop Operating System, Desktop Support, Desktop Virtualization, PC Desktop – Workstation, LAN – Local Area Network, Network Hardware, Network Infrastructure, Citrix

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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