Help Desk Analyst III

Posted 2 weeks ago by Robert Half
Towson, MD
Application ends: March 1, 2023
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Job Description

Description

Robert Half is hiring a Help Desk technician to assist with escalated levels of technical support for both internal and external clients. This candidate would also be responsible for monitoring the network, installation and management of switches and routers, account management with granting permissions and managing group policy in Azure Active Directory. The client’s environment is hybrid where you’d be responsible for providing on-site and remote support via Bomgar and LogMeIn for a Windows 10 environment. This is an on-site 6-month contract to hire opportunity located in the Towson, MD area.

Day to Day:

+ Troubleshooting escalated hardware and software issues

+ Managing the ticket queue for escalated tickets

+ Account management via Azure Active Directory

+ Routing and switching via CISCO

+ Monitoring the network performance and troubleshooting issues via SolarWinds

+ Vendor management and coordination, when required

Requirements

+ Windows 10 OS experience required

+ CompTIA A+ required

+ CCNA preferred

+ 3+ years of help desk experience

+ Ticketing system experience

+ Basic network troubleshooting experience, required

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