Help Desk Analyst III

Posted 3 days ago by Robert Half
Ridgefield, CT
Application ends: December 29, 2022
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Job Description

Description If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half might have the job for you. Creatives with talent for solving both routine and unique problems will be a great fit for this position. We need someone who can support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Ridgefield, Connecticut, the Help Desk Analyst opportunity is a full-time role.

Your responsibilities

– Diagnose recurring technical issues and implement solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

– Resolve technical help tickets submitted via phone, email, and walk-ups Requirements – Comprehension of basic networking concepts

– Working knowledge of user administration and bug fixing in a client server environment

– Experience installing and configuring operating systems, networked and local printers, and business applications

– Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

– Command of Active Directory

– Solid understanding of Microsoft

– Strong familiarity with Microsoft Office 365

– Good understanding of IT support ticketing systems

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .