Help Desk Analyst Tier 3

Posted 3 days ago by Robert Half
Ellicott City, MD
Application ends: December 29, 2022
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Job Description


Who is looking to expand their IT experience? Do you want to be challenged?

We are looking for a Tier 3 help desk technician to assist a client in a 6-to-8-month project. This opportunity is on-site and located in Ellicott City, MD. This role would be responsible for supporting a Windows and Mac OS environment by providing on-site and remote support for internal employees.

+ Windows OS: 80%

+ Mac OS: 20%

Day to Day Responsibilities:

+ Troubleshoot escalated hardware and software issues

+ Document and resolve end users’ tickets in ticketing system

+ Support other technicians with issues depending on volume


+ 3+ years experience in a Windows OS environment

+ 2+ years in a Mac OS environment

+ Troubleshooting and ticketing system experience

+ Active Directory

+ Office 365

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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