Help Desk Analyst Tier II

Posted 1 week ago by Robert Half
Memphis, TN
Application ends: December 29, 2022
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Job Description


Robert Half Talent Solutions is seeking a Help Desk Tier II Candidate for our well established and specialized client who is offering a great benefits package and 401k.

Essential Functions and Responsibilities:

1. Provide first point of contact support for employees seeking technical assistance over the phone, email, or through the IT Ticketing system.

2. Perform troubleshooting remotely through diagnostic techniques and providing support on site

3. Answer user inquiries regarding computer software or hardware operation to resolve problems.

4. Follow-up and update help-desk status and information.

5. Provide remote technical assistance and support, conduct computer diagnostics, and resolve problems within the help-desk ticketing system.

6. Maintain records of daily ticketing communications, problem and remedial actions taken, or installation activities

7. User account administration for network, application, and systems access for employees.

8. Configuration of workstation equipment and ensure of proper installation of operating systems and appropriate software.

9. Provide evening and weekend work when on call.

10. Performs other duties as assigned.


• Experience:

o A minimum of two (2) years of IT support experience is required.

o Experience with printers, workstations, and peripherals.

o Account provisioning using Microsoft Active Directory.

o Office 365 experience.

o Understanding of virtual environments.

o Windows 7, 8 , 10.

• Demonstrated effective written, verbal and electronic communication that is professional in both content and delivery. Demonstrated ability to gain trust and respect of the providers, staff, and peers. Effectively models interpersonal and problem-solving skills to aid in the resolution of issues in a timely manner. Ability to work as a team member. Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise. Strong interpersonal skills.

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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